Frequently Asked Questions


Can the library support users with dyslexia and visual stress problems?

Yes all the libraries have coloured overlay films and paper available in a variety of colours. We also have computer keyboards with large coloured keys, voice recorders and a magnifier/reading aid available to borrow.

I want to start a journal club in my team. Is there anyone whom I can speak to and get support from?

You need to speak to the relevant Outreach Librarian for your speciality and they will support you. Please click the link [Journal club guidelines] to read the Journal Club guidelines on how to set up the club and the support available through the library service. For the contact details of the Outreach Librarians visit the ‘Support’ page.

I can’t find any full text journals in my subject area, can you help?

You will be able to access full text journals with an Athens password. You can set up an Athens account using an NHS computer. To search for full text journals, go to our Discovery Service called ASK and search under the UHB Journals on our website or go to and click on ‘Journals and Databases’ link on NHS Evidence; sign into your NHS Athens account and select ‘Access Journals’ . If the full text of an article is unavailable, please request it from your local library by email. Walk-in sessions are available with the librarians on all the sites to troubleshoot your queries.

I want to learn to search for evidence, is there any training available?

All the libraries offer a wide variety of training sessions to suit your information needs and learning styles. Sessions range from searching on healthcare databases to finding e-journals and learning critical appraisal skills. Please contact the Queen Elizabeth Hospital Library on [email protected] to book on any of the training sessions.

I want to request an article, how can I go about doing it?

Any article that is available through UHB Athens or from other libraries will be supplied to you without any extra cost. If we are unable to supply and have to approach the British library, there is a cost of £8 per article. No such requests will be processed without your consent.

I don’t have much time to browse when I come to the library, can someone show me how to find things?

Any of the library staff will be happy to give you a 1-2-1 induction and help you to find what you want. Please contact your local library staff on:

Good Hope [email protected] ext 49820
Heartlands [email protected] ext 42583
Solihull [email protected] ext 45196