Accessibility Statement

Website accessibility statement

This statement applies to the Trust websites available via and

What is website accessibility?

The World Wide Web Consortium (W3C) is the organisation responsible for developing web standards. The W3C states that: “Web accessibility means that websites, tools, and technologies are designed and developed so that people with disabilities can use them.”

For a full definition, and to see what accessibility means for all website users, please see the W3C website.


Our websites are due for redevelopment.

While we try to make new content accessible to all users, we can’t guarantee that every part of each site will meet everyone’s accessibility needs.

Our websites do feature in-built tools to enable users to alter the way content is viewed using standard templates, e.g. the ability to alter text size or colour contrast.

Standard web browsing software offers options to allow users to alter the way they view content, and we do not deliberately override these options.

There is some content which is difficult to publish in a way that is fully accessible.

What we’re doing to improve accessibility

We are always looking to improve our websites and we are aiming to have an accessible site in place by September 2020. We will ensure the content of this website meets the requirements of the international WCAG 2.1 AA accessibility standard. This is the minimum standard considered to be acceptable for public sector websites.

Where we can’t meet these requirements, we will explain this in an updated accessibility statement.

In the meantime, we’ll try to make all of our key content as accessible as possible. An example of key content would be a document which somebody needs to use to access a particular service related to their disability.

However, our priority is to deliver a new website which will feature improved accessibility for all content.

Get in touch

If you find a piece of content which you feel is not accessible, or if you would like any content in another format, please contact us. We will do what we can to make the requested information available in an accessible format.

For the content on the

Please contact:

Queen Elizabeth Hospital Library
0121 371 2485
[email protected]

Good Hope Hospital Library
0121 424 7833 or x47833
[email protected] 

Heartlands Hospital Library
0121 424 2583 or x42583
[email protected]

Solihull Hospital Library
0121 424 5196 or x45196
[email protected]

For content on please contact [email protected]

Further action

If you’re not satisfied with our response, or with our approach to making our content accessible, you may complain to the Equality and Human Rights Commission. This is the enforcement body for website accessibility regulations.

For further information on enforcement of accessibility regulations for websites and mobile apps, please see part 5 of The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018.